About the Course
Communication is a two-way street. It doesn’t matter how brilliant your message is, unless your target audience receives it, you’ve failed. And so in addition to developing a clear and succinct argument or viewpoint, a good communicator also carefully considers the audience, both by doing their homework ahead of time and by being attuned to others in the moment. Effective communication is not just about a clear and well-articulated message. It also needs to be relevant to the audience’s needs and, just as important, empathic to their motivations and to their emotional state.
This course is contextualizable to your specific organisational environment and needs.
It can also be customised to be delivered through different delivery structures.
Course Delivery Options
Course is offered in both Online and Face-to-Face modes.
Key Course Content
Check-in, Scene setting and Understanding how adults learn
Understanding self, others and group dynamics (utilising self-assessment tool)
Growth mindsets for me and for others
Multiple perspectives, : a catalyst for improved communication skills
Exercise: My truth; Your Truth
Climbing the ladder: what assumptions do we make?
Assertiveness and Feedback: Speaking Up at the Right Time, in the Right Way, to the Right Person, with the Best Intent
Considering emotions and physiological state: Yes they affect how we Hear!
Telling, Asking, Listening – three modes
Accessing the benefits of positive emotion for thoughtful and enabling communication
Building skills in active constructive communciation
Key Learning Process
Two days over 1 month
Stimulus activities – a reading or video and a observation task
Brief pre-workshop questionnaire
Workshop 1 (One day of face-to-face or online interaction)
Action learning in between workshops (a workshop spacing of approx. 6 weeks is ideal to enable sufficient time for action learning and reflection tasks
Workshop 2 (One day of face-to-face or online interaction)
Participant satisfaction survey and in-brief assessment of participant’s learning outcomes
Follow-up questionnaire – to evaluate and support embedding of learning and desired behaviour change/skill development.