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Operational Management Capability

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Sue believes that effective management consultants must be able to practice what they preach and to achieve this, on an interim basis, she undertakes in-house senior executive roles for fixed periods.


Most recently, she was Chief Human Resources Officer in Queensland Treasury from September 2019 to April 2021. Queensland Treasury is one of two central agencies in the Queensland Government with a headcount of 1200 employees. While in this role, for just short of two years, achievements included:

  • Development of Treasury's Workforce Strategy.

  • Successful implementation of two significant restructures.

  • Improved workforce data achieved through a series of refreshable dashboards on key metrics.

  • Improvements in diversity and inclusion with specific recruitment strategies, employment pathways, visible organisational commitment and improvements in key culture indicators and metrics.

  • Improved approach to employee relations including improved case load monitoring, a more proactive approach to resolving discipline and conduct cases and an enhanced model for medical case management.

  • A change process within the people and culture team to adjust to meet significantly increased organisational imperatives, and transition to providing contemporary responsive and high-quality human resource support


  • Effective leadership of Treasury’s response to COVID-19 challenges.  Implementation of COVIDsafe WH&S protocols and tools and workforce initiatives to ensure the organisation was able to maintain productivity and work in a safe and supported environment.  

  • Effectively managing within the parameters of the Queensland Government’s Savings and Debt Plan including a disciplined approach to prevent unnecessary FTE growth and reducing utilisation of contractors and labour hire while ensuring that priority work programs are not compromised.  

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