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Operational Management Capability

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Sue believes that effective management consultants must be able to practice what they preach and to achieve this, on an interim basis, she undertakes in-house senior executive roles for fixed periods.​

 

Most recently, she was Chief Human Resources Officer in Queensland Treasury from September 2019 to April 2021. Queensland Treasury is one of two central agencies in the Queensland Government with a headcount of 1200 employees. While in this role, for just short of two years, achievements included:

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  • Development of Treasury's Workforce Strategy.

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  • Successful implementation of two significant restructures.

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  • Improved workforce data achieved through a series of refreshable dashboards on key metrics.

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  • Improvements in diversity and inclusion with specific recruitment strategies, employment pathways, visible organisational commitment and improvements in key culture indicators and metrics.

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  • Improved approach to employee relations including improved case load monitoring, a more proactive approach to resolving discipline and conduct cases and an enhanced model for medical case management.

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  • A change process within the people and culture team to adjust to meet significantly increased organisational imperatives, and transition to providing contemporary responsive and high-quality human resource support

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  • Effective leadership of Treasury’s response to COVID-19 challenges.  Implementation of COVIDsafe WH&S protocols and tools and workforce initiatives to ensure the organisation was able to maintain productivity and work in a safe and supported environment.  

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  • Effectively managing within the parameters of the Queensland Government’s Savings and Debt Plan including a disciplined approach to prevent unnecessary FTE growth and reducing utilisation of contractors and labour hire while ensuring that priority work programs are not compromised.  

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